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Customer reviews of Hankins Car Sales

At Hankins Car Sales we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.

But don't just take our word for it, see what some of our customers have to say about us...

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Hankins Car Sales

Hankins Car Sales

Based on 16 customer reviews

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  • 5

    Very good dealer

    By Peter G on 19 November 2019 | Verified purchase

    After searching around the used car dealers in Peterborough it was nice to find a proper used car dealer who was prepared to talk about what you wanted. Fair trade in price and really pleased with the car. The phone call a week after to see if everything was ok was a nice touch, something I never got from a main dealer after buying a five figure car. Thanks Mike and Richard will recommend you to friends.

    Reply from Hankins Car Sales on 21/11/19

    Hi Peter, Firstly thank you for your custom and your honest review regarding the service you received from us. It was a pleasure to have met you and we hope you enjoy your new car and it treats you well. Best wishes for the the future and hope you have a great Christmas. Kind Regards Mike Hankins.

  • 5

    Smooth and quick process

    By Nicole S on 12 October 2019 | Verified purchase

    I can not praise this dealer enough, from start t finish this was an enjoyable, easy transaction. Communication on point, any queries were attended to instantly. Highly recommend this dealer.

    Reply from Hankins Car Sales on 15/10/19

    Hi Nicole. Firstly thank you for your custom and your review regarding your experience purchasing your new car. We had great interest in the car you chose to purchase. I liked the fact you had immense compassion and asked me to apologise to the other customer who viewed the car on the day you did. The car was obviously meant to be your. I hope you are happy with the car . If there is any further assistance we can provide you in the future, please call or e mail. All the best Nicole, Kindest Regards, Mike.

  • 5

    It was a very very easy and relaxed meeting.

    By Alan G on 01 October 2019 | Verified purchase

    I had never heard of Hankins until I found a advert on AutoTrader advertising a Mercedes c350 Amg which runs on Lpg and well as petrol. I contacted Hankins of Cambridgeshire and spoke to a guy called Richard who is the son of the father and son garage. I told him I'd been messed about by another garage who went and sold the car i was after even tho I'd booked an appointment and spent money on 2 train tickets from Nottingham 2 Birmingham. To which Richard replied if i was serious about looking at his car then pay a small deposit which I gladly did. He then put a reserve sign on the car and told me if for any reason I didn't buy the car I would get a full refund no problem. I booked 2 train tickets to Peterborough and told him what time it was leaving Nottm and arriving in Peterborough. I then got a taxi to the postcode Richard gave me. Upon arrival I was greeted with a very very pleasant greeting. We then took the car out for a spin and then I told him I was going to buy the car.

    Reply from Hankins Car Sales on 03/10/19

    Hi Alan and Kierran. Firstly huge gratitude for your custom and your honest and overwhelming review. We try and exceed peoples perceptions and expectations of the ever changing car industry. It was a great pleasure to sell this great car to you. We can not express how overwhelmed we were when you telephoned to express your joy of finding the right car after the purchase for you and your son. I hope this car serves you well in the near and distant future. If for any strange reason you get bored with the vehicle in a few years, or you just find its roar too loud for you neighbours please offer us first refusal at buying this vehicle back. It was a dream car for you Alan. Hope to catch up with you soon, be safe and be well. If you are passing this way or if you require any help or advice with your vehicle or its features, please do not hesitate to call us. We are proud and pleased the other guy let you down. Everything happens for a reason. All the Best, Mike and Richard.

  • 5

    Professional & friendly service

    By Claudette B on 21 September 2019 | Verified purchase

    Friendly & professional service from all at Hankins Car Sales. I am very pleased with the car I bought. I would definitely visit Hankins car sales again.

    Reply from Hankins Car Sales on 21/09/19

    Thank you for your positive feedback and comments. We hope you enjoy your car and have trouble free motoring. Just to remind you Claudette, you still have the option to take the extended warranty if you wish. Hope to see you again in the future. Kind regards from all at Hankins Car Sales.

  • 5

    Highly recommend

    By Emily R on 20 September 2019 | Verified purchase

    Very helpful and friendly garage, the car was serviced and washed ready for pick up and a courtesy call from Richard a few days later. Would highly recommend if you're looking for a car

    Reply from Hankins Car Sales on 21/09/19

    Good morning Emily, huge gratitude for your honest and kind words in your review. It was a pleasure to meet you and your dad. We hope you keep safe in your new car. Enjoy your new car and we're hope to see you again in the future. We will be looking to introduce a loyalty scheme in the near future. We will send you an e mall regarding this, Thanks again, Mike and Richard.

  • 5

    Not entirely satisfied with the warranty arrangeme

    By Gerald L on 13 September 2019 | Verified purchase

    Satisfied with the service I received but after care service needs looking at do not think sharing the cost of the warranty is justified

    Reply from Hankins Car Sales on 14/09/19

    Thank you for your honest feedback Jerry, regarding the service you recieved. Regarding the problem with your car, I must say you did the right thing to phone us when the noise on the car became noticable. The terms and conditions of the warranty were explained to you on collection of your vehicle. An upgraded warranty was offered to you. We will look into including a comprehensive warranty with cars purchased in the future. This may increase the overall price of the cars slightly, but will offer greater cover. We are grateful for any feedback and your feedback is very much appriciated and will help improve our service levels further. Thank you for your custom. Happy motoring, regards Mike.

  • 5

    New second hand car

    By Paul B on 29 April 2019 | Verified purchase

    Good service helpful and kept us update on car smoth transaction please with car

    Reply from Hankins Car Sales on 30/04/19

    Thank you for the feedback. Happy motoring.

  • 5

    Very pleased to have found this local garage

    By Lauren K on 22 March 2018 | Verified purchase

    Lovely friendly helpful family run garage. test drove the car Saturday, picked it up Monday. As there hadn't been time to clean the car they gave me the money so that i could do it myself. You can't ask for more than that!

    Reply from Hankins Car Sales on 10/05/18

    Thank you very much for your custom and your positive and honest feedback.

  • 5

    I found the perfect car at the perfect place.

    By Brenda H on 05 March 2018 | Verified purchase

    I found the perfect car at the perfect place. I’m very happy with my Nissan Micra and the brilliant service I received at Hankins Car Sales.

    Reply from Hankins Car Sales on 10/05/18

    We are glad you enjoyed the service and are happy with the car. Thank you.

  • 5

    Located in front of breakers yard

    By Brian T on 24 September 2019 | Purchase not verified

    3 month guarantees, you pay 50% Terrible service. I would like to provide detailed information. However, according to autotrader review content standards You are unable to directly quote what was said, make claims against a specific vehicle, nor question the quality of the advertisers reviews.

    Reply from Hankins Car Sales on 30/09/19

    Hi Brian, firstly thank you for your feedback and your custom. The vehicle you refer to is a SAAB 900 SE reg number M150 ALC which was sold to you on the 22.02.2018. This particular vehicle was sold to you for £1195. This vehicle was supplied to you with over 10 months MOT with no advisories. After many rejected reviews on auto trader it has been decided to leave this review in place and present the facts. A case was heard with the claimant not in attendance. It was decided the vehicle was sold in correct condition with valid a valid MOT, with the claimant owing expenses to the defendant. This vehicle is currently taxed and has a valid MOT after over 18 months from sale date. A cheque was offered to our customer long before court proceedings, however refused. We wish you the best in the future Brian. If there is anything else we can do to assist you in the future, please contact us directly, Sincere regards, Mike, Hankins Car Sales.

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